How chat bots benefit customer engagement within the healthcare industry
One of the most immediate gains in use of data analytics in customer engagement comes from chatbot technology.
The ailing UX of healthcare applications
With modern ecommerce systems, slick paths to purchase, and detailed customer insight to power personalisation, several retail brands are not only monitoring and testing UX but driving UX innovation. As you’d expect, their vitals – revenue and repeat customers – are strong. Whilst traditional high street retail challenges remain, online is soaring and good UX […]
Ecommerce in Healthcare 2: Top Considerations for Successful Website Operations
In the second of our Ecommerce in Healthcare series, Rob looks at some key elements of website operations to drive success in ecommerce performance.
Ecommerce in Healthcare 1: The Role of User Experience
The healthcare industry is rapidly digitising. Medical supplies providers are increasingly moving online and clinics, hospitals and laboratories are using ecommerce to help streamline purchasing processes.
Data Collection Challenges in Healthcare
We are often asked to visualise data and create digital dashboards for teams to analyse operations, plan activity and act based on accurate metrics.